§ Cancellation Policies

Essential Service

Cancellation Policy Before Confirmation If you cancel our service after we have processed your documents and before we have confirmation. We would kindly ask you to pay €150 for administration fee incurred. This amount covers the €115 fee that we pay on your behalf to the town hall when we process and our administration fees incurred.
Cancellation After Confirmation Once we have confirmation of your wedding and it’s booked, our service is complete. This is when we ask for payment for our Essential Service. We’re still there to support you before your wedding and during your stay in Denmark. If you cancel after confirmation, you are not cancelling our services which has already been carried out. You would be cancelling your ceremony at the town hall and the Danish government are responsible for that part. We will still require payment for organising that appointment for you and the full fee for the Essential Service. This is the same case for the Priority Service of which there can be no refund after confirmation.


§ Payment Terms


Getting Married in Denmark ApS uses the 3rd party payment platform, Stripe, the Stripe API, and in conjunction, your Stripe account to process credit and debit card transactions.
By using the Stripe Check Out you agree to be bound by Stripe’s Terms of Service.
You expressly understand and agree that Getting Married in Denmark ApS shall not be liable for any payments and monetary transactions that occur through Your use of the Service. You expressly understand and agree that all payments and monetary transactions are handled by Stripe. You agree thatGetting Married in Denmark ApS shall not be liable for any issues regarding financial and monetary transactions between You and any other party, including Stripe.
You are responsible for all transactions (one-time payments and refunds) processed through the Service and/or Stripe. Getting Married in Denmark ApS is not liable for loss or damage from errant or invalid transactions processed with Your Stripe account. This includes transactions that were not processed due to a network communication error, or any other reason. If You process a transaction, it is Your responsibility to verify that the transaction was successfully processed.
You understand that Getting Married in Denmark ApS uses the Stripe API to run the Service and that the Stripe API is subject to change at any time and such changes may adversely affect the Service. You understand and agree to not holdGetting Married in Denmark ApS liable for any adverse affects that actions (whether intentional or unintentional) on the part of Stripe may cause to Your Stripe account, or Your business.
You must not process stolen credit cards, or unauthorized credit cards through Stripe.

Transaction Security

All transaction information passed between Getting Married in Denmark ApS and Stripe’s systems is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing we pass to Stripe’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.