§ Cancellation Policies
By appointing us as your Power of Attorney you are agreeing to utilise our expertise and services in advising you on documentation required, organising your documents and booking your ceremony at the town hall and act as third party between you and the state.
Essential Service and Priority Service
Cancellation – If for any reason you decide to cancel our service after appointing us as your power of attorney, utilising our expertise to gain knowledge on documents required and receiving the documents list we will still require full payment for our service. In exceptional circumstances such as death or illness we will refund but we kindly ask for the €217 we have paid on your behalf to to the National Unit as administration charges.
Cancellation – if you have requested to use our Apostle service and decide to cancel before the service is carried out. Full refund will be given.
Extra Documentation Requested by the National Unit
Sometimes the national unit may look at your case and decide extra documentation is required that is not usually stated. This is an extremely rare occurrence and cannot be foreseen by our company and advisers and we cannot be held accountable for any inconvenience caused.. In these cases we will endeavour to help you gain what is necessary in order to resolve any issues that arise
Interview with the National Unit
In order to reduce the chance of Pro Former weddings the national unit have stated that if they have suspicion that a couple may be preforming a fraud marriage, they may ask them in for an interview before their wedding in Denmark. This will be a very small percentage of people coming to Denmark to get married and we hope to rarely have this occur. However, if you are called in to an interview and decide to cancel, we would still ask for our full service fee to be paid. Again, this will be only happy in extremely rare cases.
§ Payment Terms
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§ Cancellation Policies for customers with weddings processed in 2018 (before the new marriage laws)
Cancellation Policy Before Confirmation – If you cancel our service after we have processed your documents and before we have confirmation. We would kindly ask you to pay €150 for administration fee incurred. This amount covers the €150 fee that we pay on your behalf to the town hall when we process and our administration fees incurred.
Cancellation After Confirmation – Once we have confirmation your documentation has been accepted, our service is complete. This is when we ask for payment for our Essential Service. We’re still there to support you before your wedding and during your stay in Denmark. If you cancel after confirmation, you are not cancelling our services which has already been carried out. You would be cancelling your ceremony at the town hall and the Danish government are responsible for that part. We will still require payment for organising that appointment for you and the full fee for the Essential Service. This is the same case for the Priority Service of which there can be no refund after confirmation.